Holiday Inn Express & Suites - Indianapolis Northwest By Ihg, Indianapolis

My stay at this hotel was disappointing. The cleanliness of the rooms was not up to standard, and the service could use significant improvement, especially with staff attention. However, the location was convenient for getting around the area. Overall, it seems the hotel is struggling to maintain quality across various aspects.

I was disappointed with my stay at the hotel. The room I got was dirty, with strong odors and visible debris, and the bathroom wasn't cleaned well. Staff seemed nice, but they didn't handle my feedback well. While I appreciated their willingness to listen, I didn't feel heard. Given my experience, I can't recommend this place.

The hotel is in a convenient location, close to downtown and various attractions. While the staff provided helpful assistance during our stay, the condition of the rooms left much to be desired, with several maintenance issues present. The breakfast options were limited, and the overall experience felt overshadowed by the construction and disarray in the lobby area.

The hotel offered a decent mini getaway option, but there were definitely some issues. The room was too cold upon arrival, which made it hard to sleep well. The staff didn't seem particularly engaged during check-in and checkout, which could have definitely made the experience better. While I appreciated having comfortable beds and quiet surroundings, the chilly room temperature and mediocre breakfast options were letdowns.

The hotel offers a good location close to various business spots and downtown, making it quite convenient. The staff was friendly, and I found the rooms to be clean and comfortable. However, I encountered some issues with the mini fridge during my stay, and the slow maintenance response was a bit frustrating. Overall, it provides decent value for money, but there are areas that could use improvement.